Products/Customer Support Platform / Help Desk / Omnichannel Messaging/chatwoot

chatwoot

Open-source live-chat, email support, omni-channel desk. An alternative to Intercom, Zendesk, Salesforce Service Cloud etc.

Customer Support Platform / Help Desk / Omnichannel Messagingrubychatbotopen-sourcecustomer-support
Visit chatwoot ā†’

Our Take

Chatwoot is the open-source antidote to Intercom's pricing ā€” a full customer support desk with live chat, email, and omnichannel that you can self-host or use cloud. The vibe shift: you trade Intercom polish for owning your own data and dodging per-seat bills. Founders who've been burned by Zendesk and Intercom price hikes are quietly self-hosting here, and being on GitHub means the code is real ā€” not some abandoned repo. The call is simple: if you want control and can't justify Intercom's ARPU, this is the move.

The modern, open-source, and self-hosted customer support platform that centralizes all customer conversations into one powerful inbox across multiple channels including live chat, email, Facebook, Instagram, Twitter, WhatsApp, Telegram, Line, and SMS.

Key Features
Captain ā€“ AI Agent for Support (automate responses, handle common queries), Omnichannel Support Desk (live chat, email, Facebook, Instagram, Twitter, WhatsApp, Telegram, Line, SMS), Help Center Portal for self-service support, Private Notes and @mentions for internal team discussions, Labels to organize and categorize conversations, Keyboard Shortcuts and Command Bar for quick navigation, Canned Responses for frequently asked questions, Auto-Assignment based on agent availability, Multi-lingual Support, Custom Views and Filters for inbox organization, Business Hours and Auto-Responders, Teams and Automation tools
Problem It Solves
Businesses need to manage customer conversations across multiple channels in one place while maintaining full control over their customer data.
Target Customer
Businesses seeking customer support solutions, specifically those looking for open-source, self-hosted alternatives to commercial platforms like Intercom, Zendesk, or Salesforce Service Cloud.
Use Cases
Customer support across multiple channels, Help desk and ticketing, Self-service customer portals
Differentiator
Open-source and self-hosted; full data ownership; alternative to Intercom, Zendesk, Salesforce Service Cloud; includes AI agent (Captain) for automation
Traction
Notable Metrics: 31k stars, 7.6k forks, 6,285 commits, 906 issues, 275 pull requests

Key Facts

Category
Customer Support Platform / Help Desk / Omnichannel Messaging
Discovered via
github-trending

The people behind chatwoot

M

Muhsin Keloth

profile

Developer

Founding Engineer @chatwoot

GitHub
P

Pranav

profile

Developer

Building @chatwoot. šŸ§˜ā€ā™‚ļøšŸšµā€ā™‚ļø

GitHub
S

Shivam Mishra

profile

Developer

Lead Product Engineer @chatwoot

GitHub
S

Sivin Varghese

profile

Developer

VueJS | ReactJS | JS | TS | RN Developer. Contributing to open source āœØ

GitHub
S

Sojan Jose

profile

Developer

Co-Founder | CTO @chatwoot. Designer, Artist and a Storyteller rest of the time.

GitHub

Links

WebsiteGitHubSource: github-trending

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