Retentioncheck

Brian Farello spent seven years running CX ops at Disney, FanDuel, and Stereo. At Stereo, he cut over 2,000 weekly support tickets at the root—meaning he actually fixed the problems causing people to complain in the first place—and drove CSAT from 71 to 95. That's not incremental improvement. That's a 24-point jump in customer satisfaction by actually solving the underlying trust breaks. Now he's built RetentionCheck to do for every SaaS founder what he did at Stereo: turn cancellation feedback into one specific thing to ship Monday.

Here's the deal. Your dashboard tells you churn went up. It doesn't tell you why. RetentionCheck pastes your cancel reasons—or connects Stripe in one click—and gives you an A-F Churn Health Score with the trust events breaking your retention, ranked by frequency. It fits into four buckets: Broken Promise (they expected one thing, got another), Broken Competence (product didn't do what it said), Broken Reliability (outages, bugs, inconsistent quality), and Broken Attention (they felt unseen). One fix. One recommendation. Ship it this week. Then track your score weekly as you improve.

Brian's already graded 11 major SaaS companies for the public index. Evernote got an F (24/100). Calendly got an F (24/100). Beehiiv got a D (38/100). Cursor got a D (42/100). HubSpot got a D (42/100). These are companies with hundreds of millions in funding and dedicated CX teams that still don't know why their customers are leaving. RetentionCheck gives you the answer in 30 seconds. No signup required to see your grade.

One person in Sarasota, Florida building a tool that solves the one question every SaaS founder struggles with: why are my customers leaving and what do I do about it? That's it. That's the whole puzzle. The rest is just dashboards.