AwareCX

AwareCX is customer experience intelligence built for service businesses—the ones that send technicians to homes and commercial locations and actually need to know if the customer is happy AFTER the job is done. "Closing the loop" means following up, measuring satisfaction, and making sure the job didn't just get finished but actually solved the problem. Most service businesses are still doing this with paper surveys, spreadsheets, or just hoping for a good Yelp review. AwareCX gives growing teams a real way to track CX, follow up automatically, and turn happy customers into repeat business. They're targeting the $800 billion service industry—field services, home services, maintenance contracts—and making customer experience feel less like corporate buzzword and more like actual operational intelligence.